Terms & Conditions

This website is owned and operated by Total Children's Therapy Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Total Children's Therapy

Poole Road Medical Centre
7 Poole Road
Bournemouth BH2 5QR

Phone: 01202 743674
Email: info@totalchildrenstherapy.com

Company number:  05984068

You must not: (a) reproduce, duplicate, copy or otherwise exploit Total Children's Therapy Ltd or any of its images or material for any commercial purpose; (b) modify any material or items supplied by Total Children's Therapy Ltd; or (c) redistribute Total Childrens Therapy Ltd material (d) Sell or offer for sale or advertise for sale the Total Childrens Therapy Ltd range of products on Amazon, Ebay or any other third party online sales websites without a signed agreement from the Supplier. (e) Allow the bidding of Total Children's Therapy Ltd on any PPC (pay per click) Internet campaign/s which is strictly forbidden.

We accept payment by cheque, cash or bank transfer

The contract between us: We must receive payment of the whole of the price for the services that you book with Total Children's Therapy. By booking and/or attending an appointment, or taking up a service with us you are agreeing to a legally binding contract between us for which you will be invoiced and then we expect payment in full.

Cancellation by us - We reserve the right to cancel the contract between us if:

  • Our member of staff becomes unavailable due to illness or otherwise and we are unable to cover your appointments/service with another member of staff
  • You do not keep up to date with your payments.
  • If yours or your child behaviour insults any member of staff or puts any of our staff at risk in any way

Events beyond our control -  We shall have no liability to you for cancelations that are caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Privacy Policy - Total Childrens Therapy Ltd Limited does not disclose any of our client’s information to other companies at any time.

Confidentiality - All information held by Total Children’s Therapy Ltd is strictly confidential unless you give us permission to share with other health professionals or the safety of your child is at risk. Consent for sharing of information between healthcare professionals is printed on our registration form.

Payment Terms: Unless credit terms have been specifically agreed in advance payment is due within 14 days of our invoice date. Interest of £1.00 a day will be charged on payments not received by the due date.

Invoices are sent at the end of the month for any assessment or therapy received during that month.

Late payments if payments are late two months in a row, we reserve the right to charge after each individual treatment (rather than at month end). The therapist then reserves the right to withdraw treatment if payment is not made on these occasions.

Late cancellations if an appointment is cancelled with less than 24hours notice 50% of the fee will be charged.  If appointments are cancelled with less than 6 hours notice 100% of the fee will be charged.

Travel - All home/school visits are charged at our hourly rates and travel  is charged at 45p per mile however if further than 25 miles from the practice time will be charged at £35 per hour or part of an hour travelling  (wherever possible, therapists attending joint appointments will travel in the same car)